Not resolved

I transfered 30k to my account at Shellpoint mortgage services to decrease my principle. This money somehow become "unapplied balance" and (o, miracle!) disappear from my account when Shellpoint Mortgage Services sells my mortgage to a different bank.

Intersting ... And when I call to find out what is happening and where did this money go to, one of their customer service representatives hangs up on me. Finally, all I get is a promise from another employee that my money will be transferrred to a new loan owner. I am still waiting 4 business days later...

But clearly, I hade enough with Shellpoint Mortgage Services. Never again!!

The most horrible experience!! Word, word, word

Product or Service Mentioned: Shellpoint Mortgage Servicing Home Loan.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

ShellPoint Mortgage Servicing Reviews

  1. 170 reviews
  2. 24 reviews
  3. 6 reviews
  4. 2 reviews
  5. 1 review
ShellPoint Mortgage Servicing reviews