ShellPoint Mortgage Servicing - They are careless and completely irresponsible. Customer service is a nightmare
I transfered 30k to my account at Shellpoint mortgage services to decrease my principle. This money somehow become "unapplied balance" and (o, miracle!) disappear from my account when Shellpoint Mortgage Services sells my mortgage to a different bank.
Intersting ... And when I call to find out what is happening and where did this money go to, one of their customer service representatives hangs up on me. Finally, all I get is a promise from another employee that my money will be transferrred to a new loan owner. I am still waiting 4 business days later...
But clearly, I hade enough with Shellpoint Mortgage Services. Never again!!
The most horrible experience!! Word, word, word
Product or Service Mentioned: Shellpoint Mortgage Servicing Home Loan.
Reason of review: Poor customer service.