Customer Service is awful, I'm about to file a complaing with the CFPB, they escrow my mortgage, they were supposed to pay my property taxes on November 1, 2015 and did not, when I reaceived a noticed that my property taxes were over due in early March 2016, I contacted them by phone and by email, the emails were never replied, on the phone they keep telling me it will be paid, today is 3/28/2016, the taxes are still not paid, they have my money and on April 1 the county will sell a tax certificate, they still do not respond, this is not legal and they don't care.
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Bad quality.
Preferred solution: Pay my Taxes.
ShellPoint Mortgage Servicing Cons: Incompetent processing, Extortionists, Questionable ethics, Did not pay my property taxes.