Shell Point Mortgage Servicing hired by Carval Investments.
I am selling my property and the closing figures include $589.33 in fees that NO ONE CAN or will even try to explain. My loan is a no-penalty for early pay off loan.
Yet, as I near the final closing for the sale of my home these *** Holes are charging me for things that no one will explain.
And if I refuse to pay they will not release the title to the buyers leaving me screwed. gee thanks big business, like your not making enough money off the interest on my loan!!!!
Shell point Service Staff are pleasant but when you need to get to a employee that can make decisions...LOLOLOLOL What a crock.
Product or Service Mentioned: Shellpoint Mortgage Servicing Loan.
Reason of review: Poor customer service.
Monetary Loss: $589.
Preferred solution: Full refund.