Ellicott City, Maryland
Not resolved

My mortgage was sold to Shellpoint. Shellpoint wrote me a letter asking for proof of insurance for 20 days in October of last year.

My insurance company sent them proof of insurance and verified with Shellpoint that it was received and acceptable. Shellpoint then sent me a letter saying they did not receive proof insurance and they are charging me $400 for it. When I called, Shellpoint agreed to talk to my insurance agent to straighten it out, but they would not stop the insurance charges.

I asked to speak to a supervisor. He would not give me his last name, would not stop the charge, would not tell me the president of the company's name and said his manager was not available until 7 to 8 pm tonight.

Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.

Reason of review: Problems with payment.

ShellPoint Mortgage Servicing Cons: Inappropriate collection calls, Harassment, Gross incompetence, Every thing.

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